Terms of Service
Last updated: 1 August 2026
1. Acceptance of Terms
By accessing or using Inspecto ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
2. Account Registration
You must provide accurate information when creating an account. You are responsible for maintaining the security of your credentials and for all activities under your account.
3. Acceptable Use
You agree not to: (a) upload illegal, harmful, or infringing content; (b) attempt to reverse-engineer or disrupt the Service; (c) use the Service to scan properties you do not own or have permission to scan; (d) resell access without a Pro license.
4. Fees and Billing
The primary service is the Professional Inspection carried out on-site by GerardusKoetje: €349 excluding IVA (€429.27 including 23% IVA) per property, plus optional add-ons (360° walkthrough, re-scan) priced and confirmed with you at the time of booking. The fee for your property is agreed in your quote before the visit and is not automatically renewing. Existing DIY and Pro software subscribers (legacy accounts opened before software access was withdrawn from public sale) continue to be billed under the plan and price stated in their account; current subscription pricing is no longer published here and is agreed directly with support@inspecto.pt. All prices are in EUR; the Professional Inspection fee of €349 is stated excluding IVA and the total payable including 23% Portuguese IVA is €429.27, and any other price is stated as inclusive or exclusive where it appears.
5. Right of Withdrawal (14 Days)
If you are a consumer contracting at a distance or off-premises, you have the right to withdraw from a paid Service at any time within 14 days of booking, without giving a reason, under Decree-Law 24/2014. To exercise it, email support@inspecto.pt. If, at your explicit request, we begin performing the Service (carry out the on-site inspection, or grant you access to paid software features) before the 14 days have elapsed, you expressly waive your right of withdrawal once that performance is complete, and you remain liable for the proportionate fee for anything already delivered up to the moment you withdraw.
6. Cancellation and Refunds
Outside the withdrawal period above, you may reschedule or cancel a booked inspection by contacting support@inspecto.pt; cancellations made less than 48 hours before the scheduled visit may be charged in part to cover travel already committed. Legacy software subscriptions can be cancelled at any time via the account page; cancellation takes effect at the end of the current billing period and any onboarding fee already paid is non-refundable. No refunds for partial months of software access already delivered.
7. Content Ownership
You retain all rights to scans, models, and data you upload or that are captured during your inspection. By uploading or receiving this content, you grant Inspecto a license to store, process, and display it solely to provide the Service to you and to anyone you choose to share a report link with (see Section 12).
8. Intellectual Property
The Inspecto software, branding, and documentation are owned by GerardusKoetje. You may not copy, modify, or redistribute without permission.
9. Limitation of Liability
Inspecto is provided "as is" without warranty. We are liable only for direct damage caused by our own negligence in carrying out the Service, and that liability is limited in total to the fee paid for the inspection to which the claim relates. Indirect or consequential loss, lost profits and data loss — including any decision to purchase, not purchase, sell or renovate, and any cost arising from such a decision — are excluded to the extent the law allows. Nothing in this Section excludes or limits liability for death or personal injury, fraud, intent (dolo) or gross negligence (culpa grave), nor any liability that cannot lawfully be excluded under Portuguese law, including a consumer's mandatory statutory rights, which are unaffected.
10. Inspection & Report Disclaimer
All Inspecto reports — whether from an on-site inspection carried out by GerardusKoetje or Inspecto software used by a Pro-licensed independent inspector — record factual visual observations only. They contain no advice, opinions, conclusions or recommendations; are not a structural engineering survey, a certified building inspection, or a legally binding document; and do not cover hidden defects, structural calculations, subsurface conditions, or anything not visible during a normal visual inspection. The full disclaimer text delivered with every report governs and is incorporated into these Terms by reference. For structural, electrical, legal or other specialised questions, consult an appropriately licensed professional.
11. Pro Licensees and White-Label Use
A Pro-licensed independent inspector using Inspecto software to produce reports for their own clients is solely responsible for the accuracy, delivery, and any advice given to that end client. Inspecto provides the scanning and reporting tools only; it is not a party to the contract between a Pro licensee and their end client and accepts no liability for that relationship.
12. Sharing Reports
When you share a report link, you choose who receives it and are responsible for that choice, including any confidentiality obligations you may owe to third parties (e.g. a seller or co-buyer). Inspecto does not control who a recipient forwards the link to once shared.
13. Governing Law and Disputes
These Terms are governed by the laws of Portugal. Disputes shall first be brought to Inspecto via support@inspecto.pt. If you are a consumer and we cannot resolve a dispute directly, you may submit it to CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (cniacc.pt), the Portuguese alternative dispute resolution (RAL) entity for consumer disputes, or to any other RAL entity you are entitled to use. This does not affect your right to bring proceedings in the courts of Fundão, Portugal.
14. Changes to Terms
We may update these Terms. Material changes will be notified via email. Continued use after changes constitutes acceptance.
15. Contact
Questions about these Terms: support@inspecto.pt